Shipping & Returns

Delivery Times

Delivery of the product(s) (stock item(s) will normally be made within 3 (three) working days, (Monday to Friday being our working days) from clearance of payment. We will endeavour to deliver goods within the timescale stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any timescale we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses or any other disbursement caused by any delay to the delivery of the goods.

If we or our suppliers are temporarily out of stock, it may take up to 14 (fourteen) days for despatch of goods.We will notify you of this situation if in the likelihood the product is not available after 14 days. NB. If an item is required urgently, it is advisable to check if that/those item(s) are currently in stock before placing an order! For delays of more than 14 (fourteen) days you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order unless special circumstances and by prior arrangement with permission allow us to alter this arrangement.

Goods will not be left without a signature.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note or other means at the time of delivery.

Time Limitation for Notification of Claims

Damage in Transit - If goods arrive in a damaged condition you must make a note on the carriers delivery consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery.

Shortages - It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note or pad. Any shortages must be noted on the carriers consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery.

Incorrect Goods - It is your responsibility to inform us of any incorrect goods supplied within 7 (seven) days from delivery.

Non Delivery - We will not accept liability for goods lost in transit unless we are notified within 10 (ten) days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration charge of 20% (twenty percent) of the price of the goods along with cost of re-delivery will be charged to your credit card account.

This does not affect your statutory rights as a consumer.

Product Guarantees

All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 (twelve) months. This guarantee specifically EXCLUDES faults caused by accident, neglect and/or misuse, in addition routine maintenance, consumables (plugs, fuses, cable etc), cosmetic damage and tuning of stations is not covered.

We advise that you check your Instruction Manual prior to making any telephone call. Quite often the 'problem' can be solved by referring to the fault finding section of the manual/handbook.

Repairs: - If the product is not deemed to be faulty by our repairer agents/technicians then you will be advised of the following: -

The goods will be returned to you. You will charged for the cost of the return delivery plus any charges for repair(s) at cost (a copy of the repairers invoice will be forwarded attached to our invoice). Goods will not be dispatched prior to full payment. If any item is not collected/dispatched within 3 months of receipt, it will be deemed to be not wanted and therefore disposed of. We will not accept any liability for this disposal.

The full cost of any service call(s) will be charged to your credit card account if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights.

It is advisable that In Car Entertainment (Car Audio, Security, Navigation and/or Multimedia) products are installed by a COMPETENT installation engineer.

Returned Goods and Refunds

If you are not totally satisfied with your purchase, you can return it within 7 (seven) days from date of delivery for credit or refund (excluding delivery charges) provided the goods are in pristine condition and in its unopened original packaging.

Returns for credit will not be accepted unless the company's previous consent has been obtained and either

A claim under manufacturers warranty is involved, or

Goods/parts proved incorrect and not to order, or

The company expressly agrees to accept the returns for credit subject to a handling charge of 10% (ten percent) of the gross price.

Delivery charges, although goods may have been delivered 'free' a carrier charge would have been incurred by us, therefore ANY return or refund will be less the actual carrier charge imposed on us at the time of the original delivery.

You will be wholly responsible for the cost of delivery, insurance and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of delivery and administration where applicable charged to your credit card account.

Goods returned incomplete and with accessories missing and if accepted by us will be charged for at the cost(s) shown below and deducted from the refundable price due and less any delivery cost(s)